FAQ
Get to know us a little more.
Frequently Asked Questions
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We are completely cashless and only accept credit card, debit card, and digital wallet payments.
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We offer returns and exchanges of in-stock items within 30 days of purchase. Items and packaging must be in perfect, original condition. All returns and exchanges must be accompanied by receipt or card used for payment.
Special order items are final sale.
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Sign-up now and for every $500 you spend (pre-tax) over time, you’ll receive a $25 PHYLUM Reward toward your next purchase. Points and rewards never expire!
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Standard shipping is free within the contiguous U.S. on orders $150 or more (pre-tax). Exceptions apply, primarily for heavy/bulky items.
AK, HI, Canada residents: email us at hello@shopphylum.com for a custom quote.
Priority shipping is also available. The fee is calculated at checkout.